Set up your workspace and invite your team.
4 ARTICLES ›In-app AI support for lean SaaS teams
Turn messy docs into in-app support users actually trust.
Import scattered docs into FAQ Hub's support CMS. Manage and review answers there, then deliver them through in-app help, search, AI chat, and your branded help portal. Every answer stays grounded in your content.
- No credit card
- Live in 4 minutes
- One CMS, four support surfaces
Trusted answers start with your content.Manage OrbitFlow AI test-product content in FAQ Hub, then share it across every support surface.
ContentMediaSubscriptionSupport TicketsLive ChatAnalyticsCONTENT / CLIENT / ORBITFLOW AIWORKING IN OrbitFlow AI · TEST PRODUCT ⌄
Your portal is ready!Manage articles here, then open your live help portal.
KNOWLEDGE MANAGEMENT
Product tour · 1 of 5One source for every answer.
01 / INGESTImport your docsJSON, PDF, DOCX, CSV, Markdown
02 / MANAGEOrganize articlesCategories, editing, and ownership
03 / REVIEWApprove contentPublished answers stay grounded
GETTING STARTED / ARTICLEInvite team membersReview the answer customers will see in every channel.
PublishedFROM REVIEWED CONTENT TO CUSTOMER HELP
In your appSearch answersAsk AIHelp portal
Walkthrough starting · OrbitFlow AI test productStart with your knowledge baseNext: see this content inside OrbitFlow AI.
WORKFLOWS / CUSTOMER REPLY AGENT
Reply agent
Answer customer questions using your approved product docs.
Run paused · No source connectedYour agent cannot answer this question until you connect a knowledge source.
Latest run #1848 · Customer asked about team accessNeeds a source
Quick HelpAI assistant · OrbitFlow
Why did my run pause? ⌘K
FROM ORBITFLOW HELPConnect a knowledge sourceOpen Sources, connect your docs, then rerun the agent.
Verified answer · Setup guideWhy did this run stop?
OrbitFlow AIThis agent has no knowledge source. Open Sources, connect your docs, then rerun it.
ORBITFLOW HELP CENTRE
How can we help?
Search OrbitFlow docs
Getting startedWorkflows · Sources · AccountHow do I invite my team?⌘K
From OrbitFlow docs
Invite team membersWorkspace → Team · Updated 2d ago
Roles and permissionsWorkspace → Access control
✓ Verified answer
Go to Settings → Team, select Invite member, enter their work email, and choose a role. They will receive a secure invite link valid for 24 hours.
Helpful ArticlesInvite team members Roles and permissions
Type a message… (Enter to send)
TEST PRODUCT · SUPPORT PORTALORBITFLOW AI
How can we help?
How do I invite my team?Search
Popular: Getting Started, Troubleshooting, Billing & Plans
Categories
Solutions to common product issues.
6 ARTICLES ›Manage billing, plans, and invoices.
3 ARTICLES ›Invite people and assign access roles.
5 ARTICLES ›MarkdownPDFDOCXJSONAPICSV
One support system
Mess in. Trusted answers out.
FAQ Hub turns material your team already has into structured help content and delivers it where users get stuck.
Bring every source
Upload documents, import structured data, or author directly. Keep one canonical source of truth.
Review and publish
Shape generated content inside a familiar CMS. Your team controls what becomes a trusted answer.
Support in context
Serve cited answers through your portal and embedded widget. Escalate unresolved questions with context.
Built for trust
AI answers your team can inspect.
Every answer stays connected to source material. Users see useful citations. Your team sees where content works and where support needs a human.
- Cited by defaultAnswers point back to source documents.
- Human handoffPass conversation context into tickets or live chat.
- Tenant controlledChoose where and how each support experience appears.
4 minto a working portal
1 sourcefor portal and widget
24/7grounded self-service
Explore FAQ Hub
Find an answer in our help centre.
Browse product guidance without leaving this page.
Research and tools
Use what we learned building support systems.
Read field guides on modern support architecture, or turn product screenshots into launch-ready mockups.
Free 4-minute assessmentScore your support content for AI answer readinessRun the audit →Free calculatorSee what repetitive support costs your SaaSCalculate cost →Free content toolGenerate your first twelve SaaS FAQ questionsBuild FAQ brief →Free coverage auditFind missing help content and prioritise what to publishAudit coverage →Report · 2026Beyond chatbots: the age of agentic workflowsRead report →Strategy · 2026Move from chatbots to a silicon workforceRead strategy →Support economicsWhat support costs your teamRead analysis →Free toolCreate SaaS product mockupsOpen tool ↗
Start with your docs
Make support part of your product.
Give users answers without sending them away. Keep your team in control of every source.
Start 7-day free trialEnterprise
Plan your managed support launch.
Tell us about your products, support volume, and rollout goals. We will help map content ingestion, tenant boundaries, integrations, and launch requirements.
- Multiple products and custom domains
- Higher content and AI usage limits
- Managed onboarding and rollout planning