Help lives outside the workflow
Users leave the product, search a separate site, and still return to ask the team.
In-app support for SaaS products
Put the answer inside your SaaS, not in another tab.
FAQ Hub gives your help portal, embedded support, and in-product search one reviewed content layer. Users get cited answers where they are working, with a clear route to a person when content is not enough.
- Approved sources
- Cited answers
- Human handoff
Where SaaS support breaks
The product moves quickly. The answer gets scattered.
Each release creates drift
Product pages, help articles, release notes, and support replies stop telling the same story.
Support surfaces disagree
Portal search, AI chat, and human support pull from different material and create avoidable doubt.
One support control layer
Approve once. Deliver through the portal and product.
FAQ Hub connects source review, structured support content, retrieval, customer delivery, and human escalation in one workflow.
- 01Connect product knowledge
Bring Markdown, files, structured data, or selected web content into one support workflow.
- 02Review the customer answer
Control which source supports the answer and what is ready to publish.
- 03Serve support in context
Use a branded portal, embedded Quick Help, or command search without duplicating the content layer.
The operating change
Treat support as part of the product experience.
Users should not need to understand your internal documentation stack. Give them a direct answer where friction happens and preserve context when a person takes over.
- One reviewed source supports multiple customer-facing surfaces.
- Citations let users inspect the underlying help content.
- Human handoff remains available when the source cannot answer.
Done-for-you first journey
Start with the SaaS journey that creates the same question.
Bring one repeated question and its current sources. FAQ Hub will scope and build the first approved support journey for your product.
Apply for a support reset